In the event of a dispute, consumers may turn to an alternative consumer dispute resolution body. The competent body for our registered office is:

CICAP — Centro de Informação de Consumo e Arbitragem do Porto
Rua Damião de Góis n.º 31, Loja 6, 4050-225 Porto, Portugal
Phone: +351 225 508 349
Email: cicap@cicap.pt
Website: www.cicap.pt

You can also make a complaint in the electronic Complaints Book (Livro de Reclamações), at www.livroreclamacoes.pt.

More information on the Portuguese Consumer Portal: www.consumidor.gov.pt.